Terms & Conditions

SHIPPING

COVID-19 DISCLAIMER: Due to the current COVID-19 pandemic, shipments are taking longer than usual. Please consider this before placing an order. We will do our best to get every order shipped out as soon as possible. We thank you for your patience and understanding. 

Orders are processed and received 3-7 Business days with a max of 10 business days for specialty items.  On average, customers receive their orders within 3-5 business days from the time the order is placed.  Once shipped, international orders can take up to 10 business days for delivery. 

Shipping Delays 

All orders are subject to order verification and security checks. 

Orders must be verified before shipping. Orders, where the billing address differs from the shipping address, may be subjected to security checks in which can delay your order. When using Pay pal we suggest customers ship address that is confirmed on the pay pal site. We suggest customers use the same billing address as a shipping address to prevent shipping delays due to mandatory verification checks. We suggest checking out using Paypal if the billing address differs from the shipping address to prevent order delay. MaleahMoura Hair Extensions is not liable for shipping delays due to inclement weather, holidays, natural disasters, or carrier delays,  order verification or incorrect shipping addresses. Your order will be shipped to the address as entered on our website.

Providing an incomplete and/or incorrect shipping address is one of the leading causes of shipping delays. Upon ordering, please ensure all delivery information is complete and accurate to ensure successful delivery. If an order is returned due to insufficient or incorrect address, you will be responsible for reshipment.

*We ship using USPS and in certain cases FedEx

 

International Orders

Prices quoted on maleahmourahair.com includes products purchased as well as shipping. Pricing does not include duties, taxes, or customs fees. International orders may be subjected to custom and duty charges. Please understand we cannot do anything about this. This is pertaining to your country's rules. 

Please note that international customers are responsible for any fees such as import duties, customs, and local taxes that may be required for delivery to your country. Duties, taxes, and customs fees vary by country so we recommend contacting your country’s customs department for estimated rates.

International shipping is 6-10 business days via USPS. However, shipping delays may occur due to Customs Clearance. MaleahMoura Hair Extensions are not responsible for shipping delays due to Customs Clearance.

After placing your order you will receive a tracking number once the package is shipped. You can use this number to track the progress of your order. Please allow 24-48 hours after receiving your tracking number to track your order.

 

 

 

RETURN POLICY

We at MaleahMoura Hair Extensions goal is to give you great quality hair for a great price. We want you to fall in love with our hair and customer service. We will accept returns in exchange for store credit only. In order to qualify for an exchange or store credit, the hair must be in new condition. It must be as we sent it to you and not distorted. You cannot run your hands through textures other than straight or we will not be able to accept it. We must be able to resell the hair in perfect condition. It cannot be worn or taken out of bundle form. It must be in a complete new form. All exchange credit will be of the final purchase price on your original receipt within 7 days of purchase.  The shipping fee is nonrefundable. 

Once again, All purchases are final. For exchanges, the hair must be returned in its original new, unused, unwashed, unaltered and all tags must be attached, packaged, and in new condition for exchange credit. We will need you to send your original receipt back. We will not exchange it without the original receipt.  You will receive an invoice via email and also a receipt located in the purchase package. We will need the receipt inside the packaging before we issue an exchange credit.

We will only exchange 1 time. Please contact us at info@maleahmourahair.com and we will forward you exchange instructions. 

We recommend that you send your package via US Postal Insured Priority Mail as we are not responsible for lost packages. We recommend using a tracking method when shipping back hair.

Exchange credit will be processed between 2-5 days. If you know what you will like to exchange for we recommend that you advise us before returning the hair. We will process your exchange and new order all at once.

When ordering please ensure the correct address. MaleahMoura Hair Extensions LLC will apply for a $10.00 undeliverable order and corrections to shipping addressed caused by customer error.

 

Order Verification

The safety and security of our customers is the utmost priority of MaleahMoura Hair Extensions LLC. To this end, MaleahMoura Hair Extensions LLC seeks to create an optimal shopping environment against identity theft and fraud by preventing unauthorized purchases for our customers. MaleahMoura Hair Extensions LLC has created a highly sophisticated algorithm that prompts verification in the following cases but not limited to:

  • The billing address on the customer’s order does not match the credit card used in the transaction

  • The shipping address provided in the order is different from the billing address

  • Unusual shopping patterns

Orders subject to verification may require supporting documentation before the order has shipped. To ensure a successful transaction, please ship your order to the billing address listed for your credit card. For any order verification questions, please email info@maleahmourahair.com  or call 210-848-8688 (Monday/Saturday 10am-5pm; Tuesday-Friday 10am-7pm).

If we are shipping to your customers please make sure their addresses are confirmed. 

We do not take your customer's credit card info. Please remember when ordering from MaleahMoura Hair Extensions LLC to only use your info in the billing field and either you or your customer for the shipping field. Any orders that come in using your customer's credit card information will be canceled.

 

MEMBERSHIP CANCELLATION POLICY

If you choose to cancel your monthly membership we will need a 30-day notice. If you were just billed and decide you do not want the membership any longer we can surely cancel the membership but we cannot refund the payment that was just made. Cancellation will be effective for the next billing cycle. 

Yearly membership is effective for 1 year. Any cancellations will not receive any refunds back for unused time however we can make sure your account will not be charged for the upcoming year.

ORDER CANCELLATION POLICY

MaleahMoura Hair Extensions LLC will process orders between 1-2 business days. If you decide to cancel your order and it was already shipped out, we will gladly refund your order with proof of cancellation attempt within 48 hours of ordering. Before issuing a refund we will have to have the hair back in our possession before the refund process is complete. Purchases must be returned in its original new, unused, unwashed, unaltered and all tags must be attached, packaged, and salable condition for refund. We will need you to send your original receipt back. We will not refund without the original receipt.  You will receive an invoice via email and also a receipt located in the purchase package. We will need the receipt inside the packaging before we issue a refund.

CANCELLATION BY MALEAHMOURA HAIR EXTENSIONS LLC

MaleahMoura Hair Extensions LLC reserve the right to cancel your order and / or refuse to accept subsequent orders in certain situations.

  1. If the information given by the customer is deemed fraudulent

  2. If a customer seems to be a risk for chargeback

If you have any questions on how to exchange hair please forward your questions to:

info@maleahmourahair.com

INTERNATIONAL ORDERS

All customers are responsible for their own shipping, duty fees, and customs charges. MaleahMoura Hair extensions LLS will not pay those fees. The amount on the fees depends on the country rules and regulations in which this is outside of MaleahMoura Hair Extensions LLC prices.

Shipping and delivery can take up to 10 business days to receive.

PRIVACY POLICY

Your privacy is important to us. MaleahMoura Hair Extensions LLC values customer privacy as an important part of our relationship with our customers. The following privacy policy applies to all MaleahMoura Hair Extensions LLC of users.

MaleahMoura Hair Extensions is totally committed to protecting the privacy of our customers. We will not sell your name, address, email address, credit card information and personal information to any third party without your permission. If you were linked to our site by another site, we cannot be responsible or held liable for their actions.

We may disclose your personal information only if required by law to do so or you have violated our terms of service.

The security of your personal information is important to us. Credit card payments are encrypted through SSL. This is a standard security technology for establishing an encrypted link between a web server and a browser. This link ensures that all data passed between the web server and browsers remain private and integral.

CHANGES TO THIS PRIVACY POLICY

We reserve the right to modify this privacy at any time. We recommend that you review our site frequently for any changes. 

CHANGES TO YOUR CONTACT INFORMATION

If you would like to update your profile please email us with the changes to info@maleahmourahair.com

COLLECTION OF INFORMATION

In order to use the MaleahMoura Hair Extensions website, we may require information from you in order to provide the best service possible. All correspondence may also be collected and stored, particularly in regards to sales, support, and accounts, including email. Any information collected by MaleahMoura Hair Extensions LLC is collected via your input or correspondence from you to us. This may be via telephone or email. We collect Full name, Email address, shipping address, phone number, billing address, and credit/debit card information.

IDENTITY CONSENT

By using MaleahMoura Hair Extensions LLC, you represent that the information that is given to us is true.  

FRAUD

We will actively fight fraudulent credit card transactions. There are times when we may have to contact you to verify your identity to verify this transaction is legitimate. If so, this may cause some delays in your shipping time. Its best to make sure your shipping address matches your billing address to ensure a quick delivery.

We do not tolerate fraudulent orders and will prosecute to the fullest if our company is violated by such an act.

PLEASE CONTACT US WITH ANY QUESTIONS INFO@MALEAHMOURAHAIR.COM or during business hours you can call us at 210-848-8688